Support & Contact¶

Getting Help¶

We're here to help you succeed with Sekha. Choose the support channel that best fits your needs:

Community Support (Free)¶

Discord Community¶

Best for: Quick questions, community discussions, sharing use cases

💬 Join our Discord: https://discord.gg/gZb7U9deKH

Channels:

• #general - General discussion
• #support - Technical help from the community
• #showcase - Share your Sekha projects
• #contributing - Contributor discussions
• #announcements - Product updates and releases

Response Time: Community-driven, typically 1-24 hours

GitHub Discussions¶

Best for: In-depth technical discussions, feature proposals, architecture questions

👥 Visit: GitHub Discussions

Categories:

• Q&A - Ask and answer questions
• Ideas - Feature requests and suggestions
• Show & Tell - Share your implementations
• General - Open-ended discussions

Response Time: 1-3 business days from maintainers

GitHub Issues¶

Best for: Bug reports, reproducible issues, specific problems

🐞 Report Issues:

• sekha-controller - Core engine issues
• sekha-llm-bridge - LLM integration issues
• sekha-proxy - Proxy issues
• sekha-docker - Deployment issues
• sekha-mcp - Claude Desktop / MCP issues
• sekha-website - Documentation issues

Before Creating an Issue:

1. 🔍 Search existing issues - Your problem may already be reported
2. ✅ Check the FAQ - Troubleshooting/FAQ
3. 📄 Gather context:
4. Sekha version (sekha --version or Docker image tag)
5. Operating system and version
6. Deployment method (Docker, binary, source)
7. Error messages and logs
8. Steps to reproduce

Response Time: 1-5 business days, prioritized by severity

Stack Overflow¶

Best for: Programming questions, integration help, code examples

Tag: Use [sekha] tag when posting questions

Search: sekha questions on Stack Overflow

Documentation¶

Self-Service Resources:

• 📖 Full Documentation: https://docs.sekha.dev
• 🚀 Quick Start: Getting Started
• 📚 API Reference: REST API | MCP Tools
• 🔧 Troubleshooting: Common Issues
• ❓ FAQ: Frequently Asked Questions

Enterprise Support (Commercial License)¶

If you have a commercial license, you receive priority support:

Support Tiers¶

What's Included¶

All Commercial Tiers:

• ✅ Priority bug fixes
• ✅ Security patches (pre-release access)
• ✅ Architecture consultation (quarterly)
• ✅ Upgrade assistance
• ✅ Performance tuning guidance

Enterprise Tier Only:

• ✅ Dedicated support engineer
• ✅ Custom feature development (prioritized roadmap)
• ✅ On-call emergency support
• ✅ Compliance documentation (HIPAA, SOC2)
• ✅ Training sessions for your team

Contact Enterprise Support¶

Email: [email protected]

Include in your request:

• Company name and license key
• Severity level (P1: Critical, P2: High, P3: Medium, P4: Low)
• Environment details (production, staging, development)
• Impact description
• Steps already taken to resolve

Sales & Licensing¶

Interested in a commercial license?

📧 Email: [email protected]

We'll discuss:

• Your use case and requirements
• Expected usage (API calls/month)
• Deployment architecture
• Custom features or integrations
• Pricing and contract terms

Response Time: 1-2 business days

Security Vulnerabilities¶

⚠️ Please DO NOT file public GitHub issues for security vulnerabilities.

Report privately via:

🔒 Email: [email protected]

Include:

• Description of the vulnerability
• Steps to reproduce
• Potential impact
• Suggested fix (if you have one)

We will:

1. Acknowledge receipt within 24 hours
2. Investigate and validate (1-5 business days)
3. Develop and test a fix
4. Release a patch (coordinated disclosure)
5. Credit you in the security advisory (if desired)

Responsible Disclosure Timeline: 90 days

Contributing¶

Want to contribute code, documentation, or ideas?

👨‍💻 See: Contributing Guide

Quick Links:

• 🌟 Good First Issues
• 🐞 Bug Bounty Program (coming soon)
• 💬 Contributor Discord Channel

Media & Press¶

Journalists, bloggers, content creators:

📰 Email: [email protected]

We can provide:

• Press kit and brand assets
• Product demos and walkthroughs
• Expert interviews with the team
• Technical deep-dives
• Use case studies and customer stories

Partnerships¶

Interested in partnering with Sekha?

Integration Partners:

• LLM providers (OpenAI, Anthropic, etc.)
• Cloud platforms (AWS, Azure, GCP)
• Developer tool companies
• AI agent frameworks

Contact: [email protected]

Office Hours¶

Join our weekly community office hours:

💻 When: Wednesdays, 2:00 PM - 3:00 PM EST
📍 Where: Discord voice channel
📅 Calendar: Add to your calendar

What to expect:

• Live Q&A with the core team
• Demo of new features
• Community showcase
• Roadmap discussions

Social Media¶

Stay updated:

• 🐦 Twitter/X: @sekha_ai
• 👙 LinkedIn: Sekha AI (coming soon)
• 🐙 GitHub: sekha-ai

Feedback¶

We value your input!

Product Feedback: feedback.sekha.dev (feature requests, voting board)

Documentation Feedback: Submit an issue

General Comments: [email protected]

Response Time Expectations¶

Contact Summary¶